Frequently Asked Questions (FAQ)
Product Questions
What materials are your dildos made from?
Our products are made from body-safe materials such as silicone, TPE, glass, or stainless steel, depending on the specific product. Please check each product page for detailed material information.
Are your products body-safe?
Yes. We prioritize safety and quality. Product materials are selected for intimate use and are clearly listed on every product page.
Are the dildos flexible or firm?
Firmness varies by model. Some products are soft and flexible for a realistic feel, while others are firmer for enhanced control and stimulation. Product descriptions provide detailed firmness information.
Do I need lubricant?
We recommend using lubricant for a more comfortable experience. Water-based lubricants are compatible with all materials and are generally the safest choice.
Can I use silicone lubricant with silicone toys?
We recommend water-based lubricants when using silicone products, as silicone-based lubricants may affect the toy’s surface over time.
Are your products beginner-friendly?
Yes. We offer products in a variety of sizes and firmness levels suitable for both beginners and experienced users.
Shipping Questions
Do you ship worldwide?
We ship to most countries and regions worldwide. Shipping availability may vary depending on local regulations.
How long does shipping take?
Delivery times depend on your location and shipping method selected at checkout. Most orders arrive within 7–20 business days.
Will my package be discreet?
Absolutely. All orders are shipped in plain, unmarked packaging without any indication of the contents.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email.
Why hasn’t my tracking information updated?
Tracking updates may take several days after shipment, especially for international orders. Please allow additional time before contacting support.
Payment Questions
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are protected using industry-standard SSL encryption and secure payment gateways.
Why was my payment declined?
Payments may be declined due to bank security checks, insufficient funds, incorrect billing information, or regional restrictions.
Returns & Refunds
What is your return policy?
Due to hygiene reasons, opened intimate products cannot be returned unless they arrive damaged or defective.
What if my item arrives damaged?
Please contact us within 7 days of delivery with photos of the issue. We will review the case and provide a replacement or refund when applicable.
Can I cancel my order?
Orders may be canceled before shipment. Once shipped, cancellation is no longer possible.
Privacy Questions
Will my order appear on my bank statement?
The billing descriptor may appear as a discreet business name to protect your privacy.
Is my personal information safe?
We respect your privacy and never sell customer information to third parties. Please review our Privacy Policy for details.
Do you share my information with anyone?
Your information is only used to process orders, provide customer support, and comply with legal requirements.
Customer Support
How can I contact customer support?
You can reach us through our Contact Us page or by emailing our support team.
How quickly do you respond?
Most inquiries are answered within 24–48 business hours.
What if I received the wrong item?
Contact us as soon as possible with your order number and photos. We will arrange a replacement if necessary.
Still have questions?
Our support team is always happy to help. Visit the Contact Us page and send us a message anytime.