Thank you for shopping with BestDildo. We are committed to delivering your order safely, securely, and as quickly as possible. Please review our shipping policy before placing your order.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Destinations
We ship to customers in many countries and regions worldwide.
If your country is unavailable during checkout, please contact our customer support team. We’ll be happy to check whether shipping is available to your location.
Please note that some products may be restricted in certain countries due to local laws or carrier regulations.
Estimated Delivery Times
Delivery times vary depending on your destination and the shipping method selected at checkout.
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–15 business days |
| Europe | 7–15 business days |
| Australia & New Zealand | 7–15 business days |
| Other International Destinations | 10–25 business days |
These estimates are provided for reference only and are not guaranteed.
Shipping Costs
Shipping fees are calculated during checkout based on:
- Delivery destination
- Package weight and size
- Selected shipping method
- Promotional offers, if applicable
Any available free shipping promotions will be clearly displayed on the website.
Order Tracking
Once your package has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–72 hours to become active after the carrier receives your package.
If you have not received your tracking information within a reasonable time after shipment, please contact our customer support team.
Discreet Packaging
Your privacy is important to us.
All orders are shipped in plain, discreet packaging without product names, images, or adult-related branding on the outside of the package.
Shipping labels include only the information necessary for delivery.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on your country’s regulations.
Unless otherwise stated, these charges are the responsibility of the customer.
Customs clearance procedures may also result in additional delivery delays beyond our control.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect address is provided:
- We may not be able to change the address after the order has been shipped.
- Additional shipping charges may apply if a package is returned and requires reshipment.
- BestDildo is not responsible for orders delivered to an incorrectly entered address.
Please review your shipping details carefully before completing your purchase.
Lost or Delayed Packages
Although most orders arrive on time, unexpected delays may occur due to:
- Severe weather
- Customs inspections
- Transportation disruptions
- Carrier delays
- High shipping volumes
If your package appears to be significantly delayed, please contact us and we will work with the shipping carrier to help resolve the issue.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and the damaged item.
- Contact our customer support team within 7 days of delivery.
- Include your order number and photos to help us investigate your claim.
We will review each case and work toward an appropriate resolution.
Undeliverable or Returned Packages
Packages returned due to reasons such as:
- Incorrect address
- Failed delivery attempts
- Refused delivery
- Unclaimed package
may be eligible for reshipment after additional shipping charges have been paid.
If a refund is requested, the original shipping charges (where applicable) may not be refundable.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer support team.
We’re always happy to help and will do our best to ensure your shopping experience is smooth, secure, and reliable.
If you’re planning to sell globally, I can also tailor this policy specifically for your shipping workflow (for example, fulfillment from China with 4PX, YunExpress, USPS, DHL, or other carriers) so the estimated delivery times and policy language match your actual operations.