At BestDildo, we are committed to providing high-quality products and a reliable shopping experience. If you experience a manufacturing defect with an eligible product, we are here to help.
Please read the following Warranty Policy to understand what is covered and how to request warranty service.
Warranty Coverage
Our limited warranty covers manufacturing defects in materials or workmanship under normal, intended use.
If an eligible product is found to have a manufacturing defect during the warranty period, we may, at our discretion:
- Repair the product;
- Replace the product with the same or a comparable item; or
- Issue a store credit or refund where appropriate.
Warranty coverage applies only to the original purchaser and is non-transferable.
Warranty Period
The warranty period begins on the date your order is delivered.
Unless otherwise stated on the product page:
- Standard products: 90-day limited warranty
- Rechargeable electronic products: 1-year limited warranty
- Accessories and replacement parts: Warranty may vary by product
If a product includes a different warranty period, the information on the product page will take precedence.
What Is Covered
Examples of issues that may be covered include:
- Manufacturing defects
- Faulty internal components
- Charging or power failures caused by manufacturing defects
- Buttons or controls that fail during normal use
- Motor malfunction due to manufacturing defects
- Material defects discovered during normal use
All warranty claims are subject to inspection and approval.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Damage caused by misuse, abuse, accidents, or negligence
- Damage caused by improper cleaning or storage
- Damage resulting from unauthorized modifications or repairs
- Water damage to products that are not designed to be waterproof
- Damage caused by using incompatible chargers or accessories
- Products purchased from unauthorized sellers
- Lost or stolen products
Hygiene and Safety
For health and hygiene reasons, products that have been used are generally not eligible for return unless they are defective or required by applicable law.
If a warranty claim is approved, we may request photographs or videos to verify the issue before determining the appropriate resolution.
In some cases, you may not be required to return the defective item.
How to Submit a Warranty Claim
To request warranty service, please contact our customer support team with the following information:
- Order number
- Full name
- Email address used for the purchase
- Product name
- Description of the issue
- Clear photos or videos showing the defect
Providing complete information helps us process your request more quickly.
Warranty Claim Process
Once we receive your request, we will:
- Review your warranty claim.
- Contact you if additional information is needed.
- Determine whether the issue is covered under this policy.
- Provide an appropriate solution, which may include a replacement, repair, store credit, or refund where applicable.
Most warranty requests are reviewed within 3–5 business days.
Replacement Products
If a replacement product is approved:
- We will ship the same product whenever available.
- If the original item is no longer available, we may provide a comparable product of equal or greater value.
- Replacement products do not extend the original warranty period unless required by applicable law.
Limitation of Liability
This limited warranty applies only to manufacturing defects.
To the fullest extent permitted by applicable law, BestDildo shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.
This warranty gives you specific legal rights. You may also have other rights that vary depending on your country, state, or province.
Contact Us
If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact our customer support team.
We are committed to providing prompt, fair, and professional support and will do our best to resolve any product issues as quickly as possible.
You can further strengthen customer confidence by making this policy consistent with your Returns & Refunds, Shipping Policy, and Discreet Shipping pages, especially if your store sells both non-electronic products and rechargeable devices with different warranty terms.